Delivery and Shipping Policy

Shipping Partners: We have partnered with Delhivery, a leading logistics and supply chain services provider in India, to ensure the timely and efficient delivery of your orders.

Delivery Zones: We currently deliver to locations all over India.

Turn Around Time (TAT): Our typical Turn Around Time (TAT) for order processing and dispatch is 5-7 business days. Please note that this does not include weekends or public holidays. Orders placed after 10:00pm will be processed on the next business day.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery location. The shipping charges will be displayed during the checkout process.

Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by entering the tracking number on the Delhivery website.

Estimated Delivery Time: The estimated delivery time is 2 days from the date of dispatch. However, please note that unforeseen circumstances or events beyond our control may affect delivery times.

Delayed or Lost Shipments: In the rare event that your shipment is delayed or lost, please contact our customer support team at theurbanveilhyd@gmail.com. We will work with our logistics partners to resolve the issue as quickly as possible.

Shipping Restrictions: Certain products may have shipping restrictions due to legal or logistical limitations. Please refer to our product pages for any specific shipping restrictions.

International Shipping: We currently do/do not offer international shipping. If applicable, provide details about international shipping policies, including customs, duties, and taxes.

Returns and Refunds: Please refer to our Returns and Refunds Policy for information on returning products and obtaining refunds.